Are You Paying Attention to Past Customers?


Why waste time on a past customer?

Businesses work hard and spend considerable dollars getting new customers, and yet few work hard to keep them. Out of sight out of mind? What if past customers were an untapped sales-force?

Salespeople spend time building relationships to get the sale and then forget the customer. They have good intentions during the sale, then what happens?

Do they think they should only contact the customer when they need to sell them? I would hate to think they don’t care since past customers are the most valuable sales machine a company has.

Lisbeth CalandrinoAre You Paying Attention to Past Customers?
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Getting Referrals from Everyone you Know

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Referrals that Rule – 7 Steps to Getting Referrals from Everyone you Know

Right up front, let’s get this out of the way… People do not like giving referrals. There are a number of reasons why. First, there’s risk involved for the person making the referral. What if you, as the service provider, don’t come through and you end up making the referrer look bad? Second, making referrals isn’t easy. It’s not like your name rolls off their tongue whenever the situation presents itself. Third, if you don’t give them a compelling reason to send referrals your way, they are probably asking themselves, what’s in it for me?

Greg IncardonaGetting Referrals from Everyone you Know
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Customer Followup wont kill you


Are you following up with your customers?

Customer Followup is critical in today’s market. If you don’t followup, your competitors will thank you for it in the long run!

Followup like a pro with a customized solution from FYC! Our campaigns hook into your data and touch base with your customers at the right moments to keep you fresh on their minds.

Followup or fold-up, its your choice! Here are a few tips on customer followup:

Greg IncardonaCustomer Followup wont kill you
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