Our Services
At Follow Your Customer, we understand that it’s a challenge to stay in touch with your past, present AND future customers. That’s why the Follow Your Customer services do it for you… automatically!
Database Marketing
These are your customers! They know who you are and what you do. You know who they are and that they have a need for your services! Do not let the completion take them away from you. You must stay in touch! When you combine cost effective emails with personalized print, you will increase your success rate dramatically over just using one form of connecting with you customers. Combine this with consistency you have a WIN + WIN + WIN Situation.
Automatic Data Capture & Synchronization
Data synchronization enables you to share standard customer and product information with our State of the art Customer Retention and follow up system. This ongoing electronic exchange of information eliminates manual processes. It provides the tools you need to share information automatically, and ultimately, greatly increases your companies CRM system with no duplicate entries.No More business cards in a drawer with a rubber band around them! No more scrape paper and note books to collect the customer information. With our customer forms you can gather customers information anywhere, anytime! Desktop, tablet, smartphone and the best part is the marking starts right away! Do not waste another opportunity!
Custom Drip Marketing Campaigns
The Power of "drip marketing" combined with the FYC customer for life marketing pieces, creates what we call "trust marketing"! This builds your customers loyalty doing business with someone they know and trust. You can turn Prospects into life long customers.
Onsite Training
With a background in customer service, we can help you find out what your business is doing right and what it can do better. We have conducted focus groups with thousands of customers over the years to find out what they like or don’t like about a product or brand. We have found direct customer feedback to be the most valuable information a business owner can have.
Marketing Material
With the Follow Your Customer automated marketing system, your marketing is truly automatic. There is no need to do-it-yourself when you have this complete “turn-key" marketing system.
Available Print
DO NOT FORGET THE PRINT! This is not bulk print one size fits all! These are printed pieces written and designed with your business in mind! Each printed piece branded with your company information, personalized for your customers! Using professional photos and consistent touches, you will never be out of site or out of mind! This builds repeat and referral business!
Important Service Information
We offer a solutions to your industry problems. From automated services to fully managed packages, we can build to suite your business needs.
Customer Acquisition
Acquiring a new customer can cost 6 to 7 times more than retaining an existing customer.
Business Retention
Business who boost customer retention rates by as little as 5% saw increase in their profits ranging from 5% to a whopping 25%
Customer Loyalty
Over a 5 year period business may lose as many as 50% of their customer base.
Follow UP
44% of salespeople give up after one follow-up.<br /> 80% of sales require five follow-ups.<br /> Too often we give up after one follow-up contact or email … despite data proving that multiple follow-ups are a must.
Proper Response
Research shows that 35-50% of sales go to the vendor that responds first. [Source: InsideSales.com]
Top of Mind Awarness
63% of people requesting information on your company today will not purchase for at least three months – and 20% will take more than 12 months to buy. [Source: Marketing Donut]
"The deals from annual mortgage review along with the DO IT YOURSELF emails have been my entire pipeline. Without this system I may have had to close my doors like so many other brokers, but thanks to Follow Your Customer I will continue to thrive in this business. The recipe cards have been my personal favorite. One of my past customers liked it so much she copied it for all her coworkers and passed them out at work. This ended up giving me 4 additional loans that month!"
"This is way too easy to use. Over 12,000 customers and up and running in only a few days."Christopher I
"I'm a realtor. When I got started with the Follow Your Customer system I was able to get all my customers uploaded and start an email program within only a few days. I didn't even really need any training because the self-help buttons gave me all the information I needed."Donna P
